Terms and Conditions

Booking

Booking of any of our activities are accepted online or trough one of our agents by email. It is not possible to reserve tours or overnight over the phone.

Payment

Any booking will only be accepted by its full payment on the reservation date.

Cancellation

Cancellation will only be accepted in writing, by email.

Bank charges may be deducted from refunds.

Refund for individual booking (1 to 9 people)

Into 22 days prior activity date: 95% refund. (Amount is designated to cover the transaction costs)
From 21 to 8 days before activity date: 50% refund.
Less than 7 days before activity date: Is seen as a “no show” and no refund will be given.
For other eventualities, as for example illness or injuries, we recommend travel insurance.

Refund for group booking (10 or more people)

Into 120 days before activity, full refund
Between 119 days – 91 days, 50% refund
90 or less days before the activity, no refund is given

Alteration of program

We will complete the arranged program, but reserve the right to make any necessary changes. Any alteration will not affect the price, provided the alteration does not lead to a complete change of content of the arranged program. Alterations to plans my be necessary on account of adverse weather conditions. The safety of participants is given priority at all times.

Responsability

Participants themselves must decide whether they are, or are not, mentally and physically suited for the demands expected of them on whatever program they join. Age must be given when making a reservation. A participant is duty-bound to follow instructions given by the leader of the tour. Failure to comply eliminates any claim for compensation. We can not be held economically liable for accidents or injury. Liability is also disclaimed by the company for delays or extra costs incurred outside our control. The price of a set program can be changed on account of unexpected increases in transport costs, or other outside services contracted by us. The company reserves the right to cancel program at any time up until date of departure, whereby a participant is entitled only to a refund of the sum already paid. All of our partners have provided a guarantee to the Governor for expenses in connection with any rescue operations on Svalbard. On tours that include overnight stay, one or more, every individual participant have to have their private travel insurance.